Rafi Lounge Onsen

This Privacy Policy describes how Rafi Lounge Onsen collects, uses, and protects your personal information when you use our mobile application and related services.

1. What We Collect

We collect the following personal information when you create an account or use our app:

• First Name and Last Name — to personalize your experience
• Email Address — for account login and communications
• Cell Phone Number — to send SMS appointment reminders and notifications
• Purchase History — to manage your bookings and class history
• User ID — to identify your account within our system

2. Why We Collect It

We use your information for the following purposes:

• To create and manage your account
• To process class bookings and payments
• To send SMS appointment reminders and confirmations
• To communicate important updates about your bookings
• To improve our app and services

We do not sell your personal data to third parties.

3. How It Is Stored

Your data is stored securely using industry-standard encryption. We use trusted third-party service providers including Base44 and Stripe to securely process and store your information. Access to your data is restricted to authorized personnel only.

4. Data Retention

We retain your personal data for as long as your account is active. If you delete your account, all associated personal data will be permanently deleted within 30 days of your deletion request.

5. Data Deletion

6. Your Rights

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of SMS notifications at any time by contacting us

7. Children's Privacy

Our app is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page.